Contact Us

You can send us an email at customercare@seedheritage.com. You can also contact us via Live Chat by clicking the chat icon at the bottom of your screen.

If your order includes multiple items, they may be shipped from different locations. In that case, your order will arrive in separate packages, each with its own tracking number. You’ll receive an email with tracking details for each shipment. There are no additional shipping fees for split deliveries.

If you're missing tracking information for an item, or if something doesn’t arrive, please contact our Customer Care team.

If we’re unable to fulfill an item in your order, we’ll issue a full refund for that item.

Delivery address changes can be made via New Zealand Courier Post, as long as the order is still in transit.

Please visit nzpost.co.nz to use the tracking service to redirect your parcel.Please adjust for hyper link to website.

In the event that you have received the incorrect order, please contact our Customer Care team.

Should you receive a faulty item within your order please do not hesitate to contact our Customer Care team for assistance.

Please note: If you purchased your item from a department or concession store such as Myer, David Jones, or The Iconic, please refer to their returns and exchange policies, as these purchases are managed directly by the retailer.

If you have not received your online order within 10 business days, please contact our Customer Care team and we will investigate the reasons for the delay.

*Please note that during sale or promotional events, order processing may be delayed. Please allow up to five (5) business days for your order to be dispatched.

Orders are typically processed and dispatched within one to three (1-3) business days.

*Please note that during our sale/promotional events, processing & delivery may be longer than the specified times above. Please allow up to 5 additional days after dispatch.

When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.

If you do not receive a tracking link please contact our Customer Care team, who will be happy to help you.

You can also track your order using the Courier Post delivery service website https://www.courierpost.co.nz/track/track-and-trace/

For your convenience, Authority to Leave (“ATL”) will be selected by default at checkout.

By proceeding with your order where ATL remains selected, you expressly consent to your order being delivered and left unattended at your nominated shipping address in a safe place without requiring a signature (“ATL delivery”), or taken to your nearest collection point for later collection where a safe place is not available.

By proceeding with ATL, you acknowledge and agree that delivery will be deemed to have occurred once the parcel has been left at the address provided, and the risk of loss or damage passes to you at that time. Proof of delivery provided by the carrier will be accepted as conclusive evidence of delivery.

Seed Heritage will not be liable for any loss, theft or damage to parcels after they have been delivered under ATL, and parcels will not be replaced or refunded (unless otherwise required by law).

You may opt out of ATL by unticking the relevant box during the checkout process. If ATL is deselected, a signature will be required on delivery, or your parcel will be taken to a collection point if no one is available to receive it.

For your protection, all orders are reviewed for potential fraud or suspicious activity.

If you are a first-time customer, or if your bank supports 3D Secure (3DS), you may be prompted to complete an additional verification step during checkout. This could include entering a one-time password (OTP) or approving the transaction via your banking app.

Please note: We will never ask for your full card number, password, or sensitive personal information via email. If you’re unsure whether a request is legitimate, please contact our Customer Care team for assistance.

Unfortunately, we are unable to ship orders placed using the Click & Collect service. However, our Customer Care team can assist you in cancelling the order so that you can place a new one online with shipping selected.

Please contact Customer Care for assistance.

Please allow up to 24 hours for your order to be processed and ready to collect. You will receive an email once your order is ready for collection.

If you cannot see an email, please check your junk folder.

You will need to bring a valid form of photo ID such as your driver’s license.

If you're unable to collect your order yourself, please contact our Customer Care team to arrange for someone to collect it on your behalf.

Please collect your order within 5 days of receiving your "Ready for Collection" email and text message.

If you need more time, we recommend contacting the store directly to let them know. Alternatively, you can reach out to our Customer Care team for assistance.

We are not able to make changes to an order once it has been placed. If you need the order to be cancelled, please contact our Customer Care team.

You can return your Click & Collect order either in store or online. For full details on our returns and exchange policy, please click here.

We accepts returns for change of mind or incorrect sizing on purchases made from our concept (standalone), outlet and online stores. To be eligible for a return:

• Items must be returned within 30 days of purchase.
• Products should be in original condition, unworn, with tags attached.
• A valid proof of purchase (receipt or order confirmation) is required

For full details on our returns and exchange policy please click here.

You are able to return your online order to our online store via post or visit us in store. Unfortunately, we are unable to accept online returns at our Seed Heritage David Jones and Myer concession locations.

For details on our returns and exchange policy please click here.

All orders purchased via Zippay and Afterpay can be returned to our online store via post,or instore.

For details on how you can return a Zippay or Afterpay purchase please click here.

We are sure that they will love your choice, however, to allow for the purchase of gifts, all full-price purchases made from the 17th of November can be exchanged in store and returned online until the 11th of January 2026 or within 30 days.

We offer a range of convenient payment options to make your shopping experience as smooth as possible. You can choose from the following methods:

• Credit & Debit Cards: We accept all major cards including Visa, MasterCard, and American Express.
• PayPal: Secure and easy checkout using your PayPal account.
• Afterpay: Shop now, pay later in four interest-free installments.
• ZipPay: Flexible payment options with Zip.
• Apple Pay: Fast and secure checkout using Apple Pay on compatible Apple devices.
• Gift Cards: Use your Seed Heritage gift card to shop online or in-store.

Yes, Seed gift cards and e-gift cards can be used in full or as part payment alongside credit/ debit card and PayPal payments.

Unfortunately, they cannot be used in conjunction with Apple Pay, Afterpay & ZipPay.

All Seed Heritage Online orders are reviewed for fraud and suspicious activity.

If you are a first-time customer, or if your bank supports 3D Secure (3DS), you may be prompted to complete an additional verification step during checkout. This could include entering a one-time password (OTP) or approving the transaction via your banking app.

Please note: We will never ask for your full card number, password, or sensitive personal information via email. If you’re unsure whether a request is legitimate, please contact our Customer Care team for assistance.

Offer available for a limited time only, in store and online. Discount applied at checkout. Promotion cannot be used in conjunction with any other offer and is not valid on prior purchases. Offer is subject to availability and while stocks last. Excludes gift cards, e-gift cards, all Jellycat toys, and the following selected styles. We reserve the right to modify or extend the promotion at any time.

Offer is available for a limited time only. Further discount applied at checkout to selected sale items. Offer is subject to availability and while stocks last. Offer cannot be redeemed against prior purchases.