Delivery

During popular sales and promotions Seed Heritage Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.

Seed Heritage Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.

All Seed Heritage Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.

If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.

All Seed Heritage Online orders are reviewed for fraud and suspicious activity.

If you are a first-time customer to Seed Heritage Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.

If you have not received your Seed Heritage Online order within 10 business days, please contact Customer Service, and we will request an investigation with the responsible Delivery Service.

You can track your order using the below Delivery Service links:

NZ Post (New Zealand):

• Tracking Link - https://www.nzpost.co.nz/tools/tracking

DHL Express (International):

• Tracking Link - http://www.dhl.com.au/en/express/tracking.html

For your convenience, Authority to Leave (“ATL”) will be selected by default at checkout.

By proceeding with your order where ATL remains selected, you expressly consent to your order being delivered and left unattended at your nominated shipping address in a safe place without requiring a signature (“ATL delivery”), or taken to your nearest collection point for later collection where a safe place is not available.

By proceeding with ATL, you acknowledge and agree that delivery will be deemed to have occurred once the parcel has been left at the address provided, and the risk of loss or damage passes to you at that time. Proof of delivery provided by the carrier will be accepted as conclusive evidence of delivery.

Seed Heritage will not be liable for any loss, theft or damage to parcels after they have been delivered under ATL, and parcels will not be replaced or refunded (unless otherwise required by law).

You may opt out of ATL by unticking the relevant box during the checkout process. If ATL is deselected, a signature will be required on delivery, or your parcel will be taken to a collection point if no one is available to receive it.

Most Seed Heritage products can be gift wrapped when you order via Click & Collect. However, a small number of styles are not suitable for our gift wrap service, as they do not fit in the largest box we have available. This is noted on the product page for each style. We apologise for the inconvenience.

Yes. By default, Click & Collect items will be gift wrapped together. However, if you would like to wrap some items separately, please call the store you will be collecting from ahead of time or speak with a staff member when you arrive.

Your items will be partially boxed and ready for you to check in person when you arrive, and from there, our team will finish wrapping them according to your preferences.